Jet Support Services Inc. (JSSI) saw its best sales year since its inception in 1989, with a near-30 percent jump in sales. The company offers a range of maintenance support and financial services to the business aviation industry, ranging from hourly cost maintenance programs for aircraft, engines, and APUs to parts and leasing, maintenance software, and other advisory consultations.

The record sales come as JSSI continues to increase its portfolio of offerings, including the launch of JSSI Maintenance Software to provide maintenance tracking solutions following the 2021 acquisitions of Traxxall and SierraTrax. “This is an exciting time for JSSI as we disrupt the maintenance space, offering integrated and innovative net-new solutions,” said chief revenue officer Francisco Zozaya. “We are laser-focused on integrating our suite of products and services and continue to stay customer-centric, listening to the industry and meeting unmet needs—simplifying the technical complexities of aircraft maintenance.”

Zozaya also suggested that there would be a number of milestones coming in 2023. “We continue to invest in technology, the engine behind our maintenance intelligence and software offerings. We are also expanding our engine and APU rental pool, as well as our hard-to-find parts inventory, filling a major gap in the industry.”

As business has surged, JSSI is seeing a shift in the MRO space that Tim Ferrell, senior v-p of JSSI Tech Services, said could have significant implications on aircraft owners and operators. "Progress is underway in terms of streamlining MRO processes, and aircraft owners should expect a more seamless experience,” Ferrell said. “It will be interesting to see how this trend develops over time as more research is conducted into the area of aircraft maintenance and repair operations. On the engine side, there continue to be some bottlenecks with respect to facilities facing backlogs, with some delays measured in weeks if not months." 

While MRO tries to streamline in the face of capacity constraints, issues with the supply chain persist. However, Ben Hockenberg, president of JSSI Parts & Leasing, said the company is mitigating those issues in part by forward planning. “We proactively forecast requirements for parts that need inspection to circumvent longer lead times, which can range from 45 days up to four to five months.  When this occurs, we are able to anticipate these issues before they happen and ensure those parts are pre-ordered.

“Alternatively, one of JSSI's key differentiators is our ability to offer high-quality alternatives to new parts,” he continued. “This proactive approach not only saves time but also money as companies can plan ahead and make sure they have all the necessary components on hand without having to worry about delays or additional costs due to waiting periods. It also allows us to be more efficient with our resources by ensuring that nothing goes unused or wasted during production processes.”