Fueled by a 156 percent increase in jet card revenue and a 38 percent rise in new customer jet card sales, Magellan Jets reported today that its 2021 gross revenue topped $80 million. The Boston-based air charter broker projects its gross revenue will increase to $115 million this year.

“Our growth and execution this year is a direct result of our seasoned staff and owner-operator partners working together to exceed customer expectations,” said Magellan Jets CEO Joshua Hebert. “The challenges we faced—unprecedented demand, ongoing pandemic, supply chain crisis—are the same problems facing the entire private aviation industry, but Magellan has been able to stand out and succeed by tailoring ourselves to customers’ needs and over-communicating every step of the way.”

That over-communication took the form of a series of direct video messages to customers about market conditions throughout 2021. In those messages, Magellan president Anthony Tivnan updated customers about what they could expect and outlined steps they could take to successfully book and complete a flight without any surprises.

“We knew it was important to keep customers apprised of the difficulties across the industry, set realistic expectations, and show what we were doing to mitigate disruptions and ensure they had the safest and most enjoyable experience possible,” Tivnan said.