MRO Insider continues to expand the capabilities of its website, adding the ability for users to send specific quote requests from selected providers. Under the upgrade, a user may opt to select the facility for a quote or use the previous platform on MRO Insider that would send out a request for a quote from all facilities that match the user's needs.

“We released this new update to assist the MRO Insider network in expanding their reach on the website,” said Andy Nixon, co-founder and v-p of sales. “Currently, facilities receive only requests that match their capabilities. After additional focus on our customers' needs, we realized there may be users looking for quotes from facilities that they believe may work on their aircraft but currently do not.”

The direct request feature enables the facility to provide a higher level of customer service by responding to a request that it may otherwise have not noticed, Nixon added.

MRO Insider was founded in 2016 to bring together users with MRO facilities by providing a web venue for maintenance quote requests for corporate aircraft, including rotorcraft. Registered owners or operators select their aircraft, choose the service, specify date, and can furnish documents such as equipment lists or status sheets. Once the request for quote is submitted the network is notified.