A lifelong aviation enthusiast who joined&nbsp;AIN&nbsp;in 2007, Curt came to&nbsp;the publication&nbsp;from the broadcast industry where he was a national science and technology television reporter and producer. He writes on the FBO field, aviation finance, and sustainable aviation and occasionally contributes to&nbsp;AIN&nbsp;sister publication&nbsp;Business Jet Traveler. Curt was a member of the AINtv reporting staff that won the 2008 Aerospace Journalist of the Year award for Best Airshow Daily. That same year, he was a finalist for another AJOYA award. He earned an AJOYA for Best Business Aviation Submission in 2018 and was a finalist in that category in 2021. He received the National Air Transportation Association’s&nbsp; Aviation Journalist Award in 2012 and won a Pegasus Sapphire Business Aviation Award for outstanding journalism in 2021.
Before joining AIN, Curt worked with&nbsp;Consumer Reports’ television division, CRTV, and for several local television news staffs. An honors graduate of the State University of New York at Stony Brook, he earned a master’s degree in broadcast journalism from Boston University in 1995. Curt lives in New York State with his wife and two young sons.

Senior Editor

Curt Epstein

NBAA has launched a customer service certification program, aimed at strengthening business aviation stakeholders’ customer-facing interactions. Created in partnership with ServiceElements International, the course—which consists of eight on-demand, self-paced modules—will provide staff training to improve the client experience and drive customer loyalty.
Among the topics covered are understanding outstanding customer service; characteristics of poor service; today’s business aviation customers; challenging customer interactions; and safety, service, and teamwork.
“There is a lot of great training out there, but nothing that really puts it together all in one place,” said NBAA senior director of credentialing Tyler Austin. “Many of our members were going outside of aviation training for customer service needs, and there wasn’t something that was really designed holistically for the aviation industry, so we quickly realized that there was a need.”
Registrants will have a six-month window to complete the course. Those who pass the final exam will be issued a digital certificate and badge that can be shared on social media and in other online locations.
The Business Aviation Customer Service Certificate is approved for credit under NBAA’s Certified Aviation Manager (CAM) program. Successful participants will be awarded four points toward their CAM application or recertification.

News about simulators and training procedures, as well as workforce.

NBAA Unveils Customer Service Training Certification Program

The online, self-paced program is eligible for CAM credits

NBAA has launched a customer service certification program aimed at strengthening business aviation stakeholders' customer-facing interactions.

NBAA Unveils Customer Service Training Certification

2024 Corporate Aviation Leadership Summit

Gordon Gilbert

News about bills, laws, regulations and other governmental decisions affecting aviation and aerospace. Topics include FAA re-authorizations, taxes on fuel and aviation activities, environmental legislation, ICAO decisions, governmental mediation of labor conflicts and World Trade Organization disputes and decisions.

News and issues relating to business, corporate and private aviation, primarily regarding turbine-engine-powered airplanes and helicopters. Subjects include aircraft, engines, maintenance, operations, personnel, acquisitions, accidents, safety, security, and training.

News and issues concerning general aviation, specifically airplanes and helicopters powered by piston and alternative engines (i.e., non-turbine powered aircraft). Subjects include aircraft, engines, personnel, acquisitions, accidents, safety, security and training.

Agency to hold a public meeting in March on Part 141

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Matt Thurber

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Sarah Rose

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Charles Alcock

News and issues regarding all manner of civil and military rotorcraft and their powerplants, including helicopters, tilt rotors and unmanned air vehicles.

News and information on safety procedures and concerns.

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AmyWilder

News and issues relating to the aerospace industry that are related to the science, engineering and business of flight in space involving civil, industrial and military applications, and similar topics related to flight in the atmosphere of the Earth that are not covered more directly by other AINonline subject channels. In other words, both astronautical and aeronautical subjects, except for those aeronautical topics that are specifically covered elsewhere on this website.

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Sheryl Barden

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News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.

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