Business aviation services group Aero-Dienst is expanding its capacity to handle aircraft-on-ground (AOG) responses by expanding its maintenance, repair, and overhaul (MRO) workforce. The Germany-based company has established new teams dedicated to AOG support for Bombardier and Dassault Falcon aircraft, with each staffed by a pair of specialist technicians.

Its AOG responders work independently of scheduled daily MRO work at Aero-Dienst’s Nuremberg headquarters, allowing them to stay focused on the most pressing needs of customers. During spikes in demand from operators requiring immediate support, the AOG teams can call on colleagues for backup.

In AOG incidents, operators make direct contact with these technicians, who are authorized to make decisions about how support will be provided quickly. The new teams are backed up by Aero-Dienst’s other departments, including travel management, maintenance planning, purchasing, and customer care.

“Deploying standalone AOG teams represents a win-win situation both for our customers in AOG cases and for planned downtimes in hangars,” said Florian Heinzelmann, Aero-Dienst’s head of maintenance. “This gives us a high degree of flexibility, and, at the same time, the required stability and long-term planning efficiency in basic maintenance because there is no need to remove staff for AOG cases at short notice.”