Bombardier, in the midst of a multi-year project to dramatically expand its customer support facilities and services globally, rolled out its latest enhancement on Wednesday morning, announcing new interior and refurbishment capabilities at its Dallas service center.
The airframer has teamed up with Wichita-based aircraft furnishings specialist Global Engineering & Technology (GETI) to offer expanded interior services and support. The agreement builds on a long-standing relationship between Bombardier and GETI, which already is a supplier for its Wichita service center.
As a result, customers of various Bombardier twinjet platforms will have expanded options in Dallas for interior repair and refurbishment of the aircraft flooring, cabinetry, seats, and upholstery. Bombardier believes this will particularly benefit its customer base in the U.S. Southwest and in Latin America.
“The enhancement of these services is a testament of our commitment to continue to meet growing customer demand with high-quality products and offerings that exceed expectations," said Christopher Debergh, Bombardier's v-p of OEM parts and services.
The additional services come as Bombardier is already expanding its service network in Berlin, Miami, London Biggin Hill, Singapore, and Melbourne, Australia. In the process, it is growing its footprint by 50 percent. In addition, the company continues to open line maintenance stations strategically in the U.S. and Europe and has increased its customer response team mobile units to 30 worldwide.