After drawing more than 1,800 attendees to its 2019 Falcon Maintenance and Operations (M&O) seminars, Dassault is following with an eight-city tour this year for the program, beginning April 1 in Paris.
These sessions will provide in-depth technical information for the Falcon lineup. The interactive sessions are model specific and general, covering a range of topics from troubleshooting to reliability improvements and STC updates. Dassault's Falcon Pilot Support team will lead dedicated pilot sessions.
In addition, the sessions will provide an update on service center expansion as the company builds on its strategy to move closer to its global customer base. In 2019, the company added operations in Europe, Africa, the Middle East, and Asia, bringing on board nearly 1,000 service professionals in 17 locations.
“These seminars provide crucial feedback that allows us to continuously improve the Falcon customer experience,” said Jean Kayanakis, senior v-p of worldwide customer service and service center network.
Along with current products, the M&O events scheduled in Paris on April 1 and 2 and in Dallas on April 8 will cover classic Falcons, including the Model 10, 20, and 50. Other events will be held April 16 in Denver; April 23, Toluca, Mexico; April 29, SĂŁo Paulo, Brazil; May 12, White Plains, New York; May 19, Chicago; and October 21, Beijing.
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