Elliott Aviation has formed a mobile response team specifically for Embraer Phenom 100 and 300 AOG events, the FBO operator, aircraft dealer, and MRO provider announced this week. The team—based in Minneapolis and available 24 hours a day, seven days a week—is factory trained by Embraer, Garmin, and CAE, and has direct access to Embraer’s technical help desk.

“With eight years of experience as a Phenom 100 and 300-authorized service center, we are happy to provide the next level of service to our customers,” said Lawrence Harting, v-p and general manager of Elliott’s Minneapolis Flying Cloud Airport facility. The team is available for regional and national dispatch as travel time allows, and offers its services for $125 an hour. It also is able to manage warranty considerations internally.

In addition to Minneapolis, the company operates FBOs and maintenance facilities in Moline, Illinois, and Des Moines, Iowa.