Rolls-Royce (Booth 3800) is rolling out an enhanced version of its CorporateCare fixed-cost maintenance program that provides a more comprehensive approach to powerplant system coverage, including nacelles for the first time. Announced at NBAA 2018 on Monday, the CorporateCare Enhanced package will become the standard offering for new engine customers, as well as an upgrade option for existing CorporateCare clients beginning in January.

The new package provides an “all-inclusive solution” that takes services to the next level, said Andy Robinson, Roll-Royce senior v-p of services for business aviation. In the works for the past couple of years, the new package represents a significant investment on the part of Rolls-Royce, which has dispatched parts and tooling worldwide and prepared its teams for the new levels of coverage, Robinson said.

The nacelle coverage—encompassing cowls, thrust reverser units, and engine build up—will include maintenance, Service Bulletin support, corrosion, and other standard inspection checks. This will be offered on the engines where Rolls-Royce has the direct procurement relationship with the nacelle provider, including for the BR725 powering the Gulfstream G650, the BR710 on the G500/550 and Bombardier Global 5000/6000, and the Pearl 15 powering the new Global 5500 and 6500.

Nacelles traditionally haven’t been included under engine maintenance programs, falling into coverage area gap between the engine and airframer, Robinson said. And, customers in past haven’t thought about nacelle coverage because unlike engines, which come with specific maintenance requirements, they do not have fixed maintenance intervals, he added.

“There’s no prescribed time on wing…[when] it will have to be repaired or removed,” agreed Alan Mangels, vice president of sales and marketing of business aviation for Rolls-Royce. “But when it does happen, it’s a big source of headache and financial burden.”

This is particularly true when issues with thrust reversers crop up or corrosion is found, Mangels added. “Over time this has become a problem for operators and they really need the extra support to be able to manage these items,” he said, estimating a catalog price for an entire nacelle could top $5 million.

“We’re talking large sums of money. Now the customer will transfer that risk over to Rolls-Royce.” Under CorporateCare Enhanced Rolls-Royce will not only handle the risk but also administer the logistics of support, he said.

This coverage does not extend to nacelles where the airframer has the direct relationship with the nacelle providers, including for the Tay 611 and AE 3007. However, Rolls-Royce is offering other enhanced support such as troubleshooting labor, Mangels said.

The nacelle coverage was a key item requested by customers participating in Rolls-Royce customer focus groups. Rolls-Royce folded in several other new coverage areas, also at the request of those groups. Along with troubleshooting labor, other areas include engine oil and labor associated with oil changes, access to documentation, and AOG on-wing services, the latter including mobile repair team travel.

Rolls-Royce has built up a team of more than 50 on-wing mechanics stationed globally. They will “deployed to fix some of these more difficult situations. We’ll have team ready to go on a moment’s notice,” Mangels said.

This expanded coverage comes with a philosophy that if Rolls-Royce provides it, the company will cover it, he added. “We want to be seen as the holistic provider. “

In addition to expanding its coverage with CorporateCare Enhanced, Rolls-Royce further is expanding its authorized service center (ASC) network service capabilities to include BR710A2 support at West Star Aviation. The engine maker also renewed its contract with Metrojet Limited for BR710A1/A2/C4, BR725 and Tay 611-8/8C series support.

Metrojet and West Star are among 76 ASCs in the Rolls-Royce network.