Honeywell is increasing 24/7 technical support for GoDirect Cabin Connectivity customers at its service center in Phoenix. The company’s new Connectivity Integration Lab joins a network of three others to provide Honeywell Cabin Connectivity customers with around-the-clock assistance with new systems integration, real-time troubleshooting and technical support.

The new lab is strategically located in the GoDirect service center alongside the network operations and GoDirect flight support services teams to provide business jet operators with customer support. Honeywell’s GoDirect Cabin Connectivity technical experts can provide diagnosis and solutions for onboard connectivity issues, relieving the workload for crew members while in flight.

“Fliers today, especially passengers on a business jet, expect to have seamless connectivity on the ground and in the sky,” said Honeywell Aerospace connectivity support senior director Curt Gray. “Business aviation pilots typically have to troubleshoot connectivity issues themselves when the system isn’t working, but now they can be freed up to focus on their primary mission of navigating the aircraft safely to its destination. Honeywell’s GoDirect support team [provides] that customer service from afar.”

In addition to the new Connectivity Integration Lab in Phoenix, the company has locations at Paris Le Bourget Airport and in Phoenix at the company’s Deer Valley facility. Honeywell plans to expand to the Asia-Pacific and South America regions in the future.