Textron has strengthened its 1Call support offering specifically for European customers. By adding multilingual support for English-, German-, French- and Spanish-speaking customers, the manufacturer now has increased specialist staffing levels during peak hours in Europe.

The 1Call program offers a point of contact during unscheduled maintenance events for Cessna Citation, Beechcraft King Air and Hawker customers. Launched in January 2016, 1Call offers technical support, alternative lift solutions, expedited parts ordering and mobile service unit scheduling. According to Textron, the 1Call team follows maintenance events by using display boards, air response aircraft and mobile service units.

“Customer response to 1Call has been extremely positive,” said Kriya Shortt, Textron Aviation's newly appointed senior v-p of customer service. “The service has been so successful that customers who utilized 1Call over the past 12 months have seen a reduced duration of aircraft downtime by more than 60 percent. We continue to implement customized solutions that deliver value to our customers around the world. Strengthening the support 1Call provides our European customers is just the latest example of that commitment.”