Since Duncan Aviation was named Gogo Business Aviation’s exclusive AOG service partner earlier this year, the majority of Gogo service calls it has received have been from Part 91 operators who use the system to keep their passengers connected, noted Duncan’s avionics satellite network manager Matt Nelson. “Requests are not from operators who require the system to comply with Part 135 maintenance requirements,” he said.

“That proves that connectivity in the air has become a true AOG item, and a strong AOG program is a key factor in determining your Wi-Fi provider because it’s all about great product support and customer service. People don’t want to fly without it," Nelson noted.

Duncan has provided approximately 15 percent of the spare parts to Gogo’s customer base through the AOG program since March, and the service provider has also tapped into its inventory to assist non-program operators with parts needed to restore connectivity.

As part of the agreement, Duncan Aviation invested in Gogo system spares and distributed this inventory across 17 Duncan Aviation locations in the U.S. The spares support Gogo’s air-to-ground Internet and voice systems with Wi-Fi, Iridium-based phone systems and the UCS 5000 "smart" router and media center.