Textron Aviation bolstered its customer service offering with the launch today of 1Call, which provides a single point of contact for Beechcraft, Cessna Citation and Hawker customers during unscheduled maintenance events, including AOG situations. Customers can access the dedicated 1Call team, which is based at the Textron Aviation Service Center at Wichita Dwight D. Eisenhower National Airport, by dialing (316) 517-2090.

“Our enhanced call center means simplified, quick access to Textron Aviation’s customer service team for our owners needing immediate support. From the initial call to progress reports to after service follow-up, customers will encounter a streamlined process and a level of service that you get only from Textron Aviation,” said customer service senior vice president Brad Thress. “Customers calling this dedicated line will be able to receive prioritized technical support, order expedited parts, have alternative lift dispatched or even schedule a mobile service unit.”

With technical support services available 24/7, Textron Aviation’s 1Call team oversees every step of a maintenance event using visual display boards that track calls, air response aircraft and mobile service units through issue resolution, the company said.