Texas-based Aviation services provider chain Tac Air announced that a new 2,000-sq-ft purpose-built U.S Customs and Border Protection facility has opened at Eppley Airfield in Omaha, Neb. Attached directly to its FBO, the new facility, established in conjunction with the Omaha Airport Authority, will provide a “seamless experience for all general aviation aircraft arriving at OMA from outside the U.S.,” said Matt Davis, Tac Air’s director of business development.

The company is also currently undertaking an $11 million redevelopment project at Bill and Hillary Clinton National Airport in Little Rock, Ark., which will see the construction of a new executive terminal, and is adding hangar space at its Texarkana, Ark., and Hartford, Conn. locations.

As part of a continuing chain-wide improvement program, Tac Air (Booth C7333) recently completed an upgrade to its complementary Wi-Fi Internet service at each of its 14 locations, installing new equipment that will expand the signal coverage area on the ramps, providing “a higher level of customer service, especially for flight crews during a quick turn,” noted vice president and COO Christian Sasfai.

Seeking to also upgrade its customer service, the company signed a long-term agreement with ServiceElements International to develop and implement a customized training program aimed at integrating every customer touch point across the entire FBO network. “We’re very proud of how hard our associates work to deliver exceptional customer service to our customers,” said Sasfai. “We want to make sure we give them every tool available to help them be the very best at what they do.”

To help implement the new program, the company has promoted Tracy Hykes from customer service supervisor at its Lexington, Ky., location, to its Dallas-based senior management staff as manager of administrative services.