Rockwell Collins is expanding its Corporate Aircraft Service Program (CASP) program to reach both operators seeking a scaled-down program and those preferring a more encompassing program. Rockwell Collins has developed CASP Elite, which includes more maintenance services, FMS updates and discounts on international trip support. The company also is offering CASP Essential, aimed at entry-level jet or turboprop operators and with a lower minimum flight hour per aircraft requirement.

“One maintenance and service solution doesn’t fit everyone. Our new lineup of CASP solutions gives aircraft owners and operators support choices that more appropriately match their utilization, operational and budget profiles,” said Thierry Tosi, vice president and general manager of Service Solutions for Rockwell Collins.

CASP, which works with the company’s rental and exchange service, is designed to increase aircraft availability and provide 24/7 AOG support with avionics removal and refit coverage, RVSM recertification and reliability upgrades.

“CASP is focused on those operators who want to have some assurance that once their products are out of warranty they have access to a program that can help them service their products when they have an issue,” said Craig Olson, vice president and general manger for business and regional systems. The original program was tailored for operators that would commit to a 200- to 250-hour program and would sign up for a one- to three-year plan. Under the original program, the operator manages the troubleshooting while Rockwell Collins ensures that replacements are made available.

But Olsen said the company has discovered there are two other segments in the market asking for different services. At the upper end, operators want a more comprehensive service plan. Those operators “want to have more of a one-stop shop,” Olson said, adding, “We have put together a package focused on those customers that have higher and broader expectation of the [available] products.”

Like CASP, CASP Elite is offered with one- or three-year contracts and a 200- or 250-hour minimum flight hour requirement. The program provides unlimited exchanges, rentals and repairs; shipping of parts within four hours of order; labor, troubleshooting time and unlimited no-fault found failures; U.S. overnight and international shipping; FMS navigation database updates; a $5,000 product upgrade and 10-percent service bulletin discount; and a $2,500 annual discount on ArincDirect international trip support.

At the lower end of the market, Olson said, the company tailored a program “for those operators who are not flying as much but who would like to have the same level of assurance.”

CASP Essential, offered with a minimum 100-hour purchase and a one- or three-year plan, provides for up to five exchanges, rentals and repairs per year, parts shipped within 24 hours and overnight shipping included.

As for the original CASP, Rockwell Collins has added a three-year fixed-price contract.