Lufthansa Technik Hamburg is expanding its engineering capability, and plans to add seven positions to the existing 55-person core team, with more positions slated for 2014 and 2015. Customers will be offered pre-defined service packages, including access to engineers and mechanics through the Lufthansa Technik logistics network, and support for AOGs and emergencies.

“Our customers will get 24/7 global free-of-charge troubleshooting hotline support for up to 10 man hours as an airside assistance regardless of where the aircraft operates,” said Walter Heerdt, senior v-p of marketing and sales. “This means that after signing a standby support agreement, no further fees or charges will apply until the customer requests additional service at prior agreed-to prices and conditions.”

Engineering and troubleshooting questions will be handled by Lufthansa Technik’s central maintenance control center.

According to the MRO, basic services can be extended by a larger number of additional products from the company’s general VIP maintenance and operational services. These include maintenance management services such as Camo support or airworthiness reviews, cabin interior refurbishment, government authority coordination, engine services and component MRO services.