Customer service training provider ServiceElements has added a new capability: collecting and analyzing market data to help customers expand their businesses and prepare for the improving economy. Owen Robbins, vice president of survey research and performance metrics and a clinical psychologist, will head the new initiative. According to ServiceElements president Bob Hobbi, “Companies looking to make the most of the current market conditions and being at the leading edge of the recovery will receive tremendous benefits from the data and business insights that Owen can bring to them.”