Parker Aerospace (Stand F63), the motion-and-control technology subsidiary of Parker Hannifin, has opened its second global customer response center (CRC) in Singapore, joining a facility the company opened in 2015 in California. Colocated with Parker’s existing customer support operation at 45 Changi North Crescent, the new center will help support MRO customers 24 hours a day, 365 days a year, sharing coverage with the Irvine, California office in a “follow-the-sun” strategy. Customers can contact either CRC using the same phone numbers, email, or live chat at any time.

“The opening of the second CRC in Singapore expands our customer service to provide more local insight and potentially faster resolution of issues,” said David Sawdey, director of global services for the company’s customer support operations (CSO). “With the two CRCs working together, our customers will have their inquiries addressed and resolved quickly, no matter where they are in the world.”

Part of the company’s Parker360 initiative to keep commercial aircraft healthy, the CRCs will provide material, logistics, and technical support for AOG, spare part quotations, and management of the company’s global parts pooling centers located in Asia, the Middle East, Europe, and the Americas.

The Parker Hannifin subsidiary also announced it has been awarded a contract to provide hydraulic pumps for launch customer Emirates’s Boeing 777X fleet.

Currently the world’s largest operator of the 777, Emirates expects to take delivery of the first of its order of 150 of the successor variant in 2020. According to the contract, Parker will supply the engine-driven pump and AC motor pump for the new widebodies.

“We are pleased to receive this order from Emirates,” explained Greg Norris, who oversees the EMEA region for Parker’s customer support operations. “Our organizations have a good relationship that continues to grow and strengthen. Emirates’s choice reflects our belief that Parker’s engineering expertise and processes result in better products that outperform the competition.”

According to the company, its pumps offer the advantage of reduced weight, based on its choices of material and manufacturing techniques. For airline operators that can translate into savings on fuel burn and emissions over time.