Dassault Falcon Jet launched a new aircraft on ground (AOG) response program this week at NBAA 2014 yesterday. The customer-support program will use two company-owned Falcon 900s as rapid-response aircraft–one based at Teterboro (N.J.) Airport and the other at Paris Le Bourget.

The Falcons will be used to transport Dassault Go Teams of technicians, parts and tools, and, if necessary carry customers to their destinations while their aircraft is being serviced. Customers would be billed direct operating costs for these flights, which will be operated for the company by an independent operator under Part 135.

In addition to the rapid response aircraft, Dassault is embarking on various other service-related improvements, including a new 77,000-sq-ft MRO facility in Bordeaux, France; increasing the number of parts for “right-sizing” price reductions; significantly increasing its spare parts inventories; and hiring more service personnel.

Dassault currently has a 98.5-percent parts-availability rate. That is the percentage of the time a customer receives parts on the day they are needed–and that in most cases parts pack and ship within 30 minutes to one hour of order placement.