| QUOTE UNQUOTE | | “Every single hand in a hotel, I will shake. Kitchens, housekeeping, wait staff, front desk, and half the time I think they are looking at me like, ‘Who the hell is this guy?’ Overwhelmingly people will say, ‘You know, he looked me in the eye and shook my hand, and I’m a housekeeper.’ If you treat people like they deserve to be treated, as human beings with the same kind of dignity that you would treat senior people, it will flow through the organization.” | |
—Arne M. Sorenson, president of Marriott International, who died on February 15 at age 62 (source: Chief Executive magazine)
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