Dassault Falcon’s customer service organization has completed the initial phase of a comprehensive initiative to improve the quality of service customers to its call center receive.
It has been an extraordinary year in the pre-owned business jet sales arena. Offers coming in above what some considered unrealistically high prices represented the norm, with sellers often bailing out of deals for fear they would find no suitable replacement aircraft. An unprecedented period of super-heated activity in the last 12 months was bolstered by lengthy backlogs for new aircraft.
The price of admission to taking the high road continues to ratchet upward as consecutive quarter-over-quarter activity has been high since late last year. Currently the roster of used aircraft for sale stands at 1,708, about 35 aircraft below the 12-month moving average. Roughly 35 of the 1,708 are aircraft positions, an actively traded segment of the market where sales can carry seven-figure premiums.
French executive charter operator and broker Aviaxess has launched what it claims to be the first frequent flyer loyalty program in the business aviation market. It is promoting the new Aviacard here at the Paris Air Show in association with its partner Breitling, whose exclusive watches are among the rewards that customers can earn through the new program.
Bombardier’s business model for the C Series airliner family includes fleet management services along the lines of Boeing’s GoldCare program for the 787 that would enable operators to pay a fixed per-hour fee to cover maintenance, spares and overhaul.
Now the Canadian airframer is considering a similar program for its existing regional aircraft.
The Russians are coming, the Russians are coming! The movie title of 41 years ago seems fitting to describe at least the perception of what is contributing to the current uptick in the large-cabin segment of the used aircraft market. Tales of aircraft selling to Russians at extraordinarily high prices have begun to capture the attention of the market.
Recognizing the complexity customers face when they have to work with multiple people during maintenance, Bombardier has created customer support teams that will provide a single point of contact for customers 24 hours a day. The company has opened customer response centers in Montreal, for Challenger and Global operators, and in Wichita for Learjet operators.
Authorized service centers for Michelin Aircraft Tire are running an incentive program called “Upgrade to Michelin,” which offers an instant 20-percent rebate to customers who convert all the main landing-gear tires on their aircraft from a competitive brand to Michelins. Add in nose landing-gear tires, and the discount rises to 25 percent off the whole purchase of Michelin tires.
Reno, Nevada-based Aerion said today that its market research, conducted over the past nine months by aerospace market research and strategy firm I2, indicates that there is sufficient demand to proceed with development of the company’s proposed supersonic business jet (SSBJ). Aerion publicly unveiled its natural-laminar-flow-wing SSBJ in October at the NBAA Convention in Las Vegas, saying the aircraft could be in service by 2011.
Aviall Services opened a new Los Angeles customer-service center at Van Nuys Airport (VNY). The facility, which services parts buyers in Southern California and product repair customers in the Western U.S., is a response to Aviall’s sales increases over the last three years and anticipated growth.