Recognizing the complexity customers face when they have to work with multiple people during maintenance, Bombardier has created customer support teams that will provide a single point of contact for customers 24 hours a day. The company has opened customer response centers in Montreal, for Challenger and Global operators, and in Wichita for Learjet operators.
Bombardier released strong first-quarter numbers this week, and all indications are that growth will continue for the rest of the fiscal year. Revenue for the aerospace division increased from $2 billion during the same period last year to $2.3 billion this year. Aircraft orders were up exponentially as well. During the first quarter last year, the company took orders for 52 aircraft, 33 of them business jets.
In a ceremony yesterday that briefly took on the appearance of a celebratory conga line at the Bombardier stand (Booth No. 7500), three customers signed contracts for a total of four aircraft valued at approximately $101.4 million.
Bombardier Aerospace is another manufacturer celebrating the rapid growth of European business aviation, announcing that Zug, Switzerland-based VistaJet has added to its existing all-Bombardier fleet.
Bombardier Aerospace is “satisfied” that confidential customer data has not been compromised, following the discovery by Canadian authorities of company documents in the home of former senior director of structured finance Simon Davies. In an unusual move, the Quebec Supreme Court signed an Anton Peller court order, which allowed authorities to search Davies’ home and seize evidence without prior notice.
Bombardier disclosed yesterday that “effective immediately” Pierre Beaudoin, son of Bombardier chairman and CEO Laurent Beaudoin, would replace Peter Edwards as president of Bombardier Business Aircraft. The Montreal-based company declined to comment on what precipitated the sudden change at the top, with a spokesman saying only that Edwards, 49, “stepped down and left the company to pursue other interests.” On Feb.
Bombardier’s achievements this year in getting new business jets into the marketplace are particularly noteworthy in view of the company’s overall financial statistics. An increase in business aircraft deliveries helped boost Bombardier revenues in the first quarter ending April 30.
Bombardier received FAA approval last month of the Honeywell TFE731-20BR upgrade for the Learjet 45 and has started delivering upgraded aircraft–known as the Learjet 45XR–about one year later than originally planned.
Canada’s largest aerospace company has apparently given up playing coy about its reliance on government support to compete in the large RJ arena. While calling for the federal government in Ottawa to help pay for the development of a new family of 100- to 125-seat jets, Bombardier president and CEO Paul Tellier threatened to build the airplane at the company’s Short Brothers division in Belfast, N.
The low-fare character of regional air transport in much of Britain is spreading south as Air France regional subsidiaries prepare to react to the expected incursion of cut-rate airlines onto the domestic market and launch customers gear up for the arrival of newly ordered, 100-seat Bombardier CRJ1000s.