Airmark International, an independent Learjet parts distributor, has teamed with aviation services provider Sabreliner to install Airmark-provided GKN Aerospace windshields in Learjet 24/24D/25/28/29/35/36s.
CRS Jet Spares has been named a Honeywell Aerospace designated warranty center. The recognition allows the company to augment its support of Gulfstreams, Learjets, Hawkers, Falcons, Beechjets and Challengers with Honeywell exchange, sales, repairs and managed asset programs.
Avidyne is offering an extended warranty plan called FlexCare, available for one-, two- or three-year terms after the original two-year warranty expires. Coverage is the same as provided by the original warranty, including parts, labor, dealer removal and installation and calibration charges as well as Avidyne’s platinum exchange and advanced exchange services for expedited return to service and in- and outbound shipping on exchanges.
Garmin International opened NBAA’08 by announcing a pair of offers to purchasers and operators of its G1000 integrated flight deck that include price breaks on popular options and an extended warranty on the system itself.
Prices of another 2,700 Gulfstream spare parts have been cut as of late last month. This is in addition to the 7,000 parts for which Gulfstream has already lowered prices since April 2002. The new price reductions apply to parts such as tires, wheels, washers, light bulbs, actuators, windows and windshields. Gulfstream includes a one year/1,000-hour warranty on all parts.
Buyers of new Gulfstream 200s now will receive a five-year or 2,500-hour maintenance and training program, similar to what Gulfstream has been offering buyers of new G400s and G550s since last September. Under the extended plan, all covered maintenance, inspections and parts are provided by a Gulfstream or General Dynamics service center, and includes the cost of labor.
Warranty claims by Boeing aircraft operators are now available online through the MyBoeingFleet.com Web site, cutting as much as two days off the typical six days for processing warranty claims, according to the company. “It reduces errors and eliminates the need at our end to collect, distribute and manually re-key the data into our system,” Boeing added.
While it is the cold, hard numbers that decide our readers’ verdict on how well companies support the products they sell, it is the readers’ written comments that flesh out the picture and help those companies identify where, in their customers’ opinions, they could improve.
EPG Insurance introduced a out-of-warranty maintenance plan that the company said covers almost all unscheduled repairs on small business jets and turboprops. The coverage plan, called Av-Guard, is restricted to aircraft that sell for $3 million or less. It is effective for 12 months or 500 hours of operation, whichever occurs first.
Between March 15 and May 15, Gulfstream is reducing the price of parts to match those of competitors. Under the “Meet the Quote” program, if a part costs less than Gulfstream’s list price for the same part in “comparable condition, age and warranty terms,” Gulfstream will match the lower price. In the last two years the company said it has “significantly reduced” parts pricing.