Performance metrics

February 17, 2010 - 8:24am

AircraftLogs.com announced reporting enhancements that capture performance metrics for flight departments. The company’s online system can track three broad categories of non-financial metrics–aircraft utilization, passenger data and strategic alignment. With these metrics, flight departments can better understand the utilization of the corporate aircraft while evaluating
the operation’s efficiency.

October 28, 2009 - 12:13pm

Customer service training provider ServiceElements has added a new capability: collecting and analyzing market data to help customers expand their businesses and prepare for the improving economy. Owen Robbins, vice president of survey research and performance metrics and a clinical psychologist, will head the new initiative.

 
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