Dassault Falcon announced at MEBA the appointment of Bernard Delouye as the new customer service manager to support its customers in the Kingdom of Saudi Arabia, United Arab Emirates, Egypt, Jordan and Syria. He will be based in Jeddah, where a significant portion of the region's Falcon fleet is based.
The opportunity for "travel in record-breaking time" along with 24/7 service is the promise of Saudia Private Aviation (Chalet A3), and the Saudi Arabian Airlines subsidiary has certainly been tooling up for the task over the last two years.
Falcon operators may now turn to Midcoast Aviation to meet the requirements of an impending airworthiness directive that will require structural modification
of the wing tank fuel bay on the Falcon 50/900/2000.
Dassault Aviation last month reported its 2009 sales and delivery totals, and the numbers were mixed. The company ended the year with a net tally of minus 163 Falcon orders but a record 77 deliveries. The company has no plans for job cuts in France, although it has slashed the U.S. workforce by 20 percent since the beginning of the downturn.
Dassault Falcon is reorganizing its service support strategy. Worldwide there are currently five company-owned service centers and 26 authorized service centers (ASC). In addition, there are five recently added satellite service stations with GoTeams positioned on four continents.
It was a busy year for Duncan Aviation’s Battle Creek, Mich., and Lincoln, Neb. facilities. The two stations conducted 24 Hawker airframe inspections, 11 of them heavy inspections, last year.
StandardAero is the first authorized independent service center in North America approved and trained to perform wing tank (dry bay) modifications on the Dassault Falcon 50, 900 and 2000. The modification requirement, outlined in recent service bulletin advisories issued by Dassault, is mandatory for all Falcon 50, 900 and 2000 operators.
Five Falcon operators based in the U.S. and Europe recently helped Dassault Falcon test the company’s new maintenance program, Falcon e-Maintenance. The program allows the Falcon technical center or a Falcon service center to access an airplane’s central maintenance computer remotely for troubleshootingand diagnosing issues through a maintenance laptop provided by Dassault.
To provide Falcon operators throughout the southeastern U.S., Caribbean and South America with the highest level of service and convenience, Fort Lauderdale-based Banyan Air Service (Booth No. 4029) is now offering an extensive array of inspection and upgrade services. “Our commitment to support the Falcon
Like other business jet OEMs, Dassault Falcon is suffering from the effects of the global downturn. But some parts of the world are rebounding faster than others, according to the French airframer. “Yes, the market has been challenging this past year, and we don’t expect any significant change until the middle of next year,” said Charles Edelstenne, chairman and CEO of Dassault Aviation.