Electronic commerce

April 7, 2014 - 11:00am

Amazon paid an FAA penalty of $91,000 last week for shipping a package via FedEx on Sept. 16, 2013, containing a flammable liquid adhesive considered to be a hazardous material. Amazon offered the shipment without the requisite shipping papers or emergency response information and did not mark, label or properly package the shipment. Amazon also failed to train its employees properly in preparing hazmat packages for shipment by air.

February 26, 2014 - 1:45pm

Jet Support Services has updated its online customer portal under Phase 2 of a MyJSSI web redesign effort. Announced at Heli-Expo in Anaheim, Calif., this week, the enhancements include improved functionality and are designed to make it easier for JSSI clients to report flight hours and manage their contracts. The improvements are the result of customer feedback, according to Joy Nebel, v-p of client services for JSSI.

January 14, 2014 - 12:24pm

At NBAA’s 25th annual Schedulers and Dispatcher Conference taking place this week in New Orleans, global fuel provider Avfuel will have a record number of its dealers present as exhibitors.

May 22, 2013 - 12:12pm

Signature Flight Support has launched its customer portal–My Signature–to give customers 24-hour access to their personalized service profile. My Signature allows operators to create and update a profile that includes service preferences, aircraft and engine information and the ability to view and reprint fuel purchase receipts. Customers can also check current fuel pricing, where applicable.

May 22, 2013 - 11:15am

Air charter marketplace specialist Avinode (Booth 1047) has launched Avinode Trip Manager, a new “sales management system” designed for air charter brokers. “It gives members the ability to manage all sales-related tasks–not only flight sourcing–in a completely integrated online environment,” said Oliver King, managing director of the Gothenburg, Sweden-based company.

November 7, 2012 - 2:44pm

Tennessee-based Inventory Locator Service has released a mobile-friendly version of its website to enhance its services and create more value for its clients. “Mobile devices play an ever-increasing role in business as we know it today,” said ILS president Eric Anderson. “The new mobile version of ILSmart provides something no one else offers: the ability to perform several types of aviation marketplace transactions quickly from a smartphone.” The mobile site offers parts search, RFQ and quotes sending and receiving and it helps operators quickly locate parts and vendors.

October 15, 2012 - 11:40am
Zappos CEO Tony Hsieh

By the time we first discussed putting Zappos CEO Tony Hsieh on the cover of Business Jet Traveler, I had already been a steady customer of the company for five years and knew all about its astonishing service standards.

February 10, 2012 - 6:00am

JetNet is offering demonstrations at its Heli-Expo booth (No. 9763) of customer relationship management (CRM) features recently added to its piston and turbine helicopter database. JetNet CRM allows database subscribers to tap into data on aircraft owners and operators throughout the world.

May 17, 2011 - 1:40am

Business aviation data provider JetNet is marking a decade of consecutive EBACE show appearances by demonstrating two new products here this week (Stand 232). Introduced earlier this year, the company’s Jetnet iQ advisory service is available to customers on a members-only basis and consists of three main components aimed at increasing clients’ industry awareness.

March 6, 2011 - 6:40am

Corporate aviation information provider JetNet (Booth No. 3621) is promoting its new CRM and iQ services. CRM (customer relationship management) is a Web-based contact management system for the company’s Evolution customers; iQ is a forecasting and “premium advisory service” for business aviation professionals.

 
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