Signature Flight Support has launched its customer portal–My Signature–to give customers 24-hour access to their personalized service profile. My Signature allows operators to create and update a profile that includes service preferences, aircraft and engine information and the ability to view and reprint fuel purchase receipts. Customers can also check current fuel pricing, where applicable.
Air charter marketplace specialist Avinode (Booth 1047) has launched Avinode Trip Manager, a new “sales management system” designed for air charter brokers. “It gives members the ability to manage all sales-related tasks–not only flight sourcing–in a completely integrated online environment,” said Oliver King, managing director of the Gothenburg, Sweden-based company.
Tennessee-based Inventory Locator Service has released a mobile-friendly version of its website to enhance its services and create more value for its clients. “Mobile devices play an ever-increasing role in business as we know it today,” said ILS president Eric Anderson. “The new mobile version of ILSmart provides something no one else offers: the ability to perform several types of aviation marketplace transactions quickly from a smartphone.” The mobile site offers parts search, RFQ and quotes sending and receiving and it helps operators quickly locate parts and vendors.
JetNet is offering demonstrations at its Heli-Expo booth (No. 9763) of customer relationship management (CRM) features recently added to its piston and turbine helicopter database. JetNet CRM allows database subscribers to tap into data on aircraft owners and operators throughout the world.
Business aviation data provider JetNet is marking a decade of consecutive EBACE show appearances by demonstrating two new products here this week (Stand 232). Introduced earlier this year, the company’s Jetnet iQ advisory service is available to customers on a members-only basis and consists of three main components aimed at increasing clients’ industry awareness.
Corporate aviation information provider JetNet (Booth No. 3621) is promoting its new CRM and iQ services. CRM (customer relationship management) is a Web-based contact management system for the company’s Evolution customers; iQ is a forecasting and “premium advisory service” for business aviation professionals.
CRS Jet Spares reports a 25-percent decrease in customer additional billings (billbacks) over the past 18 months as a result of its Option 2 pricing program.
When an operator needs a part, an exchange transaction is the common method of handling the purchase. The problem with that type of transaction is there’s the chance of a billback to the operator at a later date based upon the actual condition of the core.
American Eurocopter customers will begin to see demonstrably better product support, including hard AOG (aircraft on ground) support, by the end of the second quarter of this year, said Larry Roberts, vice president of sales, marketing and customer support.
It goes without saying that the development of the Internet is one of the most significant achievements in history. The ability to mass communicate without geographic or time limitations allows even the smallest company to have international market potential at practically no cost. Yet while a company such as eBay, the online auction Web site, has capitalized on the Internet’s potential, aviation has yet to fully embrace it.
- Page 1