Competing in the MRO business requires more than just maintenance skills and a good price, according to one company. Rick Veague, chief technical officer for IFS North America, a global enterprise software vendor, believes it also takes simple and efficient data tracking.
An air charter company contacted AIN to warn about a customer who scammed $220,000 worth of charter flights through fraudulent credit-card payments. According to this company, which does not want to be named, the customer booked a trip from California to Utah and then to Arizona, claiming to be traveling with a well known rap performer.
Aviation data services provider JetNet (Booth 6015) of Utica, New York announced here at EBACE a significant expansion of its aviation-specific customer relationship management tool, JetNet CRM. The new features include market analysis, research and prospect management functions.
Aimed at aircraft brokers, the CRM enhancements will be included in a major new release of the product, which is being renamed JetNet Marketplace Manager to highlight its new functionality and expanded applications.
Global fuel provider Avfuel is on hand at EBACE 2014 (Booth 4634) with nine distributors from Europe and North America, including some of its newest branded dealers. The company’s affiliated Avflight FBO network has just acquired the former Eurojet facility at George Best Belfast City Airport in Northern Ireland, and the rebranded location–the company’s first outside the U.S.–will now participate in all company programs.
Business aviation information services company JetNet has expanded its customer relationship management tool, now rebranded as JetNet Marketplace Manager, to include market analysis, market research and prospect-management functions.
Amazon paid an FAA penalty of $91,000 last week for shipping a package via FedEx on Sept. 16, 2013, containing a flammable liquid adhesive considered to be a hazardous material. Amazon offered the shipment without the requisite shipping papers or emergency response information and did not mark, label or properly package the shipment. Amazon also failed to train its employees properly in preparing hazmat packages for shipment by air.
Jet Support Services has updated its online customer portal under Phase 2 of a MyJSSI web redesign effort. Announced at Heli-Expo in Anaheim, Calif., this week, the enhancements include improved functionality and are designed to make it easier for JSSI clients to report flight hours and manage their contracts. The improvements are the result of customer feedback, according to Joy Nebel, v-p of client services for JSSI.
At NBAA’s 25th annual Schedulers and Dispatcher Conference taking place this week in New Orleans, global fuel provider Avfuel will have a record number of its dealers present as exhibitors.
Signature Flight Support has launched its customer portal–My Signature–to give customers 24-hour access to their personalized service profile. My Signature allows operators to create and update a profile that includes service preferences, aircraft and engine information and the ability to view and reprint fuel purchase receipts. Customers can also check current fuel pricing, where applicable.
Air charter marketplace specialist Avinode (Booth 1047) has launched Avinode Trip Manager, a new “sales management system” designed for air charter brokers. “It gives members the ability to manage all sales-related tasks–not only flight sourcing–in a completely integrated online environment,” said Oliver King, managing director of the Gothenburg, Sweden-based company.
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