Airports and airlines share common interests in making aviation safer, more secure, user-friendly, operationally efficient and environmentally responsible, so they need to renew their agenda to build their relationships, Tony Tyler, director-general of IATA, told attendees at Airports Council International’s (ACI) World Annual General Assembly in Marrakech, Morocco. He outlined six areas of
Common Use Self Service
Most airlines are investing in information technology to streamline their businesses as part of the relentless struggle for profitability. But a surprising number appear willing to ignore initiatives such as e-ticketing and self-service kiosks, and those that do risk being left behind.