In an effort to raise the bar on customer service, the Air Elite FBO network has joined forces with training providers Ritz-Carlton Leadership Center and ServiceElements. Formed last year from the remnants of the former ExxonMobil Avitat network, the fledgling Air Elite brand comprises 25 FBOs, including nearly all of the former U.S. Avitat locations, which decided to remain together after the oil company pulled the plug on its support of the brand.
Charter market data services provider Avinode (Booth No. 2120) of Goteborg, Sweden, will present the Avinode 2013 Business Forecast followed by a panel discussion with charter operators at 1 p.m. today in Room N220A here at the NBAA convention.
Cessna Aircraft has signed agreements renewing Jet Aviation’s Dusseldorf, Germany, and Zurich, Switzerland, operations as Citation authorized service facilities. The extension of its relationship with Jet Aviation is the latest development in Cessna’s drive to expand its customer support network in Europe. The company recently launched new Cessna-operated Citation service centers in Doncaster, UK, and Valencia, Spain, to complement existing Citation-operated service centers in Paris, and Prague, Czech Republic.
Luke Chiang has joined BBA Aviation Engine Repair and Overhaul as regional sales manager. Chiang will be responsible for sales of business and general aviation engine services throughout Asia-Pacific and for non-B&GA markets such as government/business services for the Southern Asia-Pacific region. Chiang joins ERO after a six-year career with Jet Aviation Singapore, where he started as a sales manager and advanced to his most recent position of director of regional sales.
Zurich-based ExecuJet Aviation Group is extending its partnership with Bilen Air Service to include aircraft handling at Istanbul’s Sabiha Gokchen Airport, thus providing 24/7 general aviation flight support capability to the city, which serves as a link between Europe and the Middle East, following the recent introduction of flight restrictions at Istanbul Atatürk Airport.
Kurt Edwards, formerly the FAA senior advisor for policy, international aviation, and environment, was named director general of the International Business Aviation Council (IBAC). He replaces Donald Spruston, who is retiring.
Signature Flight Support has appointed Sami Teittinen as CFO. Before this appointment he held the same position for sister company ASIG.
Mike Flint, previously v-p and sales director for corporate aircraft finance with GE Capital, has joined CIT Business Aircraft as v-p of U.S. sales.
Jet Aviation was early to see the Russian business aviation boom coming and so was one of the first Western companies to take the leap of faith needed to launch operations there. Its maintenance facility at Moscow’s Vnukovo Airport is approaching its fifth anniversary and now is preparing to add a fifth business jet family to its portfolio.
Five years after its founding by former Jet Aviation chief Heinz Koehli, Amac Aerospace has significantly strengthened its credentials as a business aviation services group with the opening of its third hangar in Basel, Switzerland, last week. This also comes on the heels of the company’s setting up a new maintenance, repair and overhaul (MRO) facility in Istanbul, Turkey.
Jet Aviation St. Louis is offering free calibration of hand tools, such as torque wrenches and micrometers, for clients who bring their aircraft in for maintenance before December 31. The MRO has provided calibration as a stand-alone service for many years. “The total savings depend on the number and variety of tools that the customer brings us, but it can be a significant value and convenience for them,” Chuck Krugh, senior vice president and general manager, told AIN.
Western Jet Aviation, a heavy-maintenance facility based at Van Nuys Airport in Southern California, has opened a satellite maintenance base at Reno-Tahoe International Airport in Reno, Nev. Located in the former Jet West FBO facility, the Western Jet satellite is equipped for light through heavy maintenance and staffed by two mechanics. Western Jet founder and general manager Jim Hansen said he plans to employ five to 10 mechanics at the Reno facility. “The airport is committed to grow,” he said.