Nexus Flight Operations Services has announced a joint venture with U.S.-based customer service specialist ServiceElements International (SEI) to offer training courses in the Middle East and Africa. Courses will be conducted in organizational resource management and related topics focusing on the human elements and issues relating to customer service within the aviation industry.
FBO chain Signature Flight Support has established a dedicated sales team to provide personalized flight support services in the European, Middle East and Africa (EMEA) region. “We built our EMEA sales team on the model that has worked for us in the U.S.,” said Signature vice president and managing director for EMEA.
Idair (Stand 783), the joint venture between Lufthansa Technik and Panasonic Avionics, is debuting Eclipsair, its wireless “infotainment” system, here at EBACE. Aimed at the VIP and business jet markets, Eclipsair delivers news, video, audio data and flight information. The company anticipates it will be available for customer installations in the second quarter of 2013.
In a May 8 letter to the White House and Congress, Special Counsel Carolyn Lerner said, “The FAA has the highest rate of whistleblower filings per employee of any federal branch agency.” Half of those reports received by the Office of Special Counsel (OSC) relate to aviation.
Stratajet has unveiled a new web portal presenting aircraft charter availability and pricing in Europe. The UK-based company claims that new Stratafleet platform, which is due to go live August 1, will calculate charter quotes more efficiently and accurately than through existing systems.
In at least a symbolic gesture to Delta Air Lines and the Air Line Pilots Association, a bill passed on May 9 by the U.S. House of Representatives to extend the charter of the country’s Ex-Im Bank calls for the U.S. Treasury Department to negotiate with other governments toward eliminating state-backed loan guarantees for exports, including widebody aircraft sales.
Aeromexico will begin daily service later this month between Mexico City and Washington, D.C., as part of a careful expansion in the U.S. by the publicly traded Mexican flag carrier.
Anyone doubting the staying power of turboprop aircraft in the regional airline sector probably should have visited Toulouse on May 3 to see ATR delivering the 1,000th example of its twin turboprop series.
Business aircraft operators are beginning to follow the growing ranks of airlines that provide passengers with on-board connectivity for telephony, message and Internet-access services. Indeed, this sector now accounts for about 10 percent of Airbus/SITA joint venture OnAir’s 45 aviation customers, although not all clients have yet deployed the service.
In 2004, the entire Embraer business jet fleet consisted of a single airplane, the Legacy 600. A year later it rolled out the Lineage 1000, an executive version of the E190 airliner, and that same year unveiled plans for the Phenom 100 and Phenom 300 and announced its goal of becoming a major player in the business aviation market.