Dassault Falcon’s customer service organization has completed the initial phase of a comprehensive initiative to improve the quality of service customers to its call center receive.
Maintenance and Modifications
News and issues about aviation maintenance, repair and overhaul (MRO), covering all segments of the aviation industry; and modifications for aircraft and engines. Subjects include product support of aircraft, engines and avionics, MRO company mergers, acquisitions, announcements and personnel, Airworthiness Directives, Supplemental Type Certificate approvals and other topics.
Dassault Aircraft Services plans to double the size of its Little Rock Service Center and is simultaneously implementing a multi-year expansion plan at Dassault Falcon’s Wilmington, Del. facility on New Castle County Airport. The Wilmington plan includes using an existing 22,000-sq-ft hangar for completions and adding more than 100 employees.
Last year the Aeronautical Repair Station Association (ARSA) filed a lawsuit challenging a new FAA rule that substantially expanded the FAA’s drug and alcohol testing requirements.
The rule extended the testing requirements to employees at subcontractor companies (and to subcontractors of subcontractors at any tier) that repair stations rely on for specialized services.
Amid growing concerns about the shrinking base of aviation technical personnel, Lufthansa Technik is taking proactive steps to ensure that there are enough technicians to meet its future needs.
The first of two phases of the Gulfstream Aerospace new Savannah Service Center has officially opened.
In March last year the company announced a seven-year, $400 million long-range expansion plan for its Savannah headquarters and business-jet manufacturing and maintenance facilities. It includes the new 624,588-sq-ft service center on 76.6 acres at the southwest quadrant of the Savannah/Hilton Head International Airport.
Last month, Bombardier Aerospace launched a “classic aircraft support program” after seeing a “dramatic increase” in service and support requests over the past three years from operators of older Learjets and Challengers. But there is a catch–operators are required to pay for the service.
The SAE Institute and Professional Aviation Maintenance Association (PAMA) have been working with industry professionals to develop the SAE/PAMA aviation maintenance specialist-technician and SAE/PAMA aviation maintenance engineer certifications. According to PAMA president Brian Finnegan, the two organizations are now looking for volunteers to go through the certification process to beta test it.
Flightcraft, the Portland, Ore.-based aviation services provider, announced it has received factory approval to service and support the Cessna Mustang, making it the first authorized Citation Service Center to do so. In addition to acquiring the tooling necessary to provide maintenance and inspection services on Cessna’s entry to the VLJ market, Flightcraft technicians have been factory trained on the Mustang airframe and powerplant.
The long-running dispute between JetStar operators and Lockheed Martin continues, as the two dozen or so owners of the remaining 36 U.S.-registered Lockheed L-329 JetStars say they are just about out of patience with the defense contractor. Lockheed Martin inherited JetStar support under the same agreement through which it supports the L-1011 TriStar airliner. It has not produced either aircraft in decades.
What’s in a name?
If it’s West Star Aviation, it includes the former Premier Air Center at St. Louis Regional Airport (ALN) in East Alton, Ill., and West Star Aviation in Grand Junction, Colo., along with its surplus avionics division in Hiawatha, Iowa. Those entities have been operating as Premier/West Star since December 2004 when Premier Air Center acquired West Star Aviation.