Russian Helicopters Tackles Customer Support
Helicopter Service Company (HSC), a subsidiary of Russian Helicopters, has signed an agreement with operator PANH Helicopters. PANH has its own technical support service for Mi-2s, Mi-8s, Mi-26s and Ka-32s in Russia, as well as maintenance stations in Afghanistan and Kazakhstan. It will share information with HSC about the utilization of its own helicopters and those of its technical support clients. In return, HSC is giving priority to PANH for spare parts, at a fixed price. Separately, HSC has opened a 24-hour call center for operators of Russian helicopters.