Dassault inks training deal with strategy firm

Aviation International News » June 2005
October 16, 2006, 11:10 AM

ServiceElements, a customer service motivational and strategy firm, has signed a long-term agreement with Dassault Falcon Jet to provide service strategy consulting and training for the aircraft manufacturer’s aftermarket service and support employees.

ServiceElements will use a variety of assessment tools to evaluate the service culture, then tailor a program of workshops and learning materials to help Dassault Falcon Jet employees address specific service challenges.

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