Duncan Goes Digital To Simplify Customer Service
Duncan Aviation is offering myDuncan.aero, an online project-management tool to help customers manage their aircraft maintenance and overhaul work at the MRO. The program, which was designed in-house, streamlines and organizes information while minimizing the amount of paperwork and can be accessed anywhere an Internet connection is available. Custom features include email alerts, item updates and status icons indicating when new items have been posted or when messages are added. With paperless approvals, items are grouped, making it easier to manage lists. Customers can work through items at their own pace, and a comments section lets them post questions and notify their project managers of decisions. “We’ve found that myDuncan.aero allows our project managers to be in contact with customers, wherever they may be, by quickly providing them with the current status of their aircraft project. We take pride in the fact that we developed this tool in-house and it has proven to be a big differentiator for our customers,” said Monte Reeves, manager of customer service at Duncan Aviation.