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Ashok Kapadia, 

Fort Lauderdale, FL

“Outstanding technical representative, on call and available whenever he is called for technical support. A true professional that gives real meaning to customer assistance.”

Daniel Chang, 

China

“Quick response. Understand what the customer need. Will do research and find solution for the customer. Good Job.”

Edson Carlos Mallaco, 

Brazil & USA

“Edson Carlos Mallaco is the Vice President of Customer Support and Services I have found he always listens to the customer and always goes above and beyond for the customer to do the right thing. When in doubt he always favors the customer and honors service, support, warranty, SBs and ADs in favor of the customer. This is why I chose to buy a new Embraer Phenom 300 after owning and flying an Embraer Phenom 100 prior. I can also say the same about Ernie Edwards President of Embraer Executiv”

Gary Lavone, 

Fort Lauderdale, FL

“Product knowledge, customer support and genuine interest in individules within my flight group”

Guillaume Imbert, 

Le Bourget, Paris

“Totally dedicated to the aircraft support, always available and very knowledgeable”

Jeff Tinsley, 

No Location Given

“Jeff is always available by phone whenever needed. He doesn't give just any answer and will always do whatever research he needs and gets back to us quickly with the right information.”

Jim Doyle, 

Fort Lauderdale, FL

“Jim (Embraer FSR-Texas) has terrific knowledge of the aircraft and systems, he is always accessible, he communicates well with Embraer's Contact Center, the customer (me), and the service center(s). ”

Luis Colarino, 

Sao Jose Dos Campos, Brazil

“Never absent from an event and always sincere and forthcoming with his customers, Luis Colarino played a pivotal role in the ascension of Embraer as a leader in the executive aircraft market, customer satisfaction in this industry is achieved by maintaining a high standard of reliability coupled to an unrivaled customer experience, Luis has made an invaluable contribution to both.”

Mark Hand, 

Fort Lauderdale, FL

“Available 24/7. Great communicator and alwasy avaialble for support.”

“Great Tech Rep. He is more like Family! ”

“Mark Hand continues to provide excellent support to our air shuttle program, involving 6 jets, 200,000 employees with a 99.8% dispatch reliability. Mark's support and immediate response has played a significant role in helping us maintain the realiability and being rated the number service offered by our corporation for the past decade.”

Michael Valek, 

Mesa, AZ

“The Best CSR Ever. ”

Mike Valek, 

Mesa, AZ

“Mike goes way above and beyond the call of duty to service his airplanes. He is always there if you need him.”

“Mike makes certain that "all" issues are handled without even a chance of delay. In 40 years of flying and aircraft ownership I have never seen anyone this good. Mike exemplifies perfection in customer service!”

Philippe Matte, 

Le Bourget, Paris

“Has always been to accommodate us and many last minute schedule changes. Have always been very pleased with the service we have received there.”

Pierre Louis-Adam, 

Le Bourget, Paris

“Available 24/7 and goes above and beyond the call of duty to ensure our aircarft is flying.”

Renato Rafael, 

Sao Jose Dos Campos, Brazil

“He is always seraching for solution to fulfill Customer`s needs”

Rene Baudete, 

Melbourne, Australia

“Great personal people skills, always obliging and diligent in his work, he has great commitment and always provides feedback”

“Rene gives prompt and efficient service. He is quick to respond to problems and then pursues his parent company to get the answers required to our queries. ”

Rodrigo Cendon, 

Sao Jose Dos Campos, Brazil

“Excelente atendimento no suporte ao cliente, tratamento, agendamento e resolucao de questoes referentes a manutencao.”

“He's very helpful and are always ready to support us. ”

Sean Peterson, 

Hartford, CT

“Excellent service and support. Sean and Embraer "have our back" wherever we go. It's hard to imagine going back to the old way of maintaining aircraft where we had to find/negotiate for help if we ever had an issue on the road. Bottom line is that Sean's answer to most everything is: "No problem, we can take care of it!"”

“SEAN IS COMPETENT, CARING AND A SUPERB EMBREAR CORPORATE REPRESENTATIVE. HIS DEDICATION TO HIS CLIENTS IS FIRST RATE - AND HE IS AVAILABLE TO US 24X7. HE TREATS US AS FAMILY - IN THE BEST SENSE OF THE WORD.”

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