Above and Beyond: Providers of Exceptional Product Support and Service



We encourage you to congratulate people you may know from Cessna and add additional comments by using the "Add your comment" section below.

Aaron Gibbs, 

Sacramento, CA

“The model of the ideal CSR. Always follows up and keeps us informed during inspections. If there is a more cost effective solution he will let you know and if there is a recurring problem you will not have to complain to get a NC if it's justified. A very thorough and fair person. Thanks again Aaron. ”

Brett Ruckle, 

Mesa, AZ

“We had a battery issue and turned out to be defective. Brett personally deliered and installed a new bateery. Brett drove 12 hours to make this happen. We made no demand on Brett to accomplish this. Brett took the initative. Brett is a role model for Cessna Citation. ”

Chris Webber, 

Wichita KS

“Chris Webber "gets it." He understands the mindset of the owner-pilot and simplifies the diagnosis and triage of malfunctions, maintenance issues, and even "non-problems." His wealth of knowledge and experience is vast (as is his team's), and he promptly addresses any problems, even when he's "off call." No BS either, and readily consults his team of subspecialists for the more arcane issues. Truly competent and a top notch guy! ”

Manuel Coronado, 

Orlando, FL

“Excels in attention, service and personal relations with customers.”

Mark Cambell, 

Greensboro, NC

“Mark, has helped us thru a complete MRO process with our Citation and is always avalible when we need him. Numerous trips and meetings have helped everyone stay in the loop. Our hats are off to Mark for a job well done.”

Michael Duncan, 

Wichita, KS

“Mike is an excellent representative of Cessna. He is always polite and professional. He always touches base with me on a regular basis. I never have to chase him for answers as he follows up in a timely manner with clear data and explanations. He researches the problems well and does his best to help support the product that Cessna produced and we continue to fly. He is very much appreciated and deserves an honorable mention!”

Mike Fleming, 

Witchita, KS

“During the last 14 years Mike and his team go above and beyond to take care of his customers 100% of the time.”

Randy Davis, 


“This guy is the best field service rep I have ever worked with. Always willing to help. If he doesn't know the answer, he will get the answer. He is the gold standard for this field.”

Rick Hoisington, 

Milwaukee, WI

“I won't buy another jet, unless it comes with these two. Always available on the cell phone to help fix problems, answer questions, find solutions.”

“Proactive, engaging, extraordinarily knowledgable and always and I mean always accessible Rick defines customer support and advocacy. As your advocate with the factory, Rick gets you to great solutions dealing with the factory on issues of every type. Even as a very small operator he insures that you feel as if you are Cessna's most important customer. ”

Roger Boeckman, 

Wichita, KS

“He is ALWAYS there for you.”

“Roger has always managed to find a answer to any technical questions for the 560 Ultra.”

“Roger Has been a constant help in all aspects of maintaining our fleet of Citations. His diligence in getting a problem solved is outstanding !”

Ryan Brown, 

Milwaukee, WI

“I won't buy another jet, unless it comes with these two. Always available on the cell phone to help fix problems, answer questions, find solutions.”

Tim Morgan, 

Witchita, KS

“He went out of his way to help with questions”

Share this...

Please Register

In order to leave comments you will now need to be a registered user. This change in policy is to protect our site from an increased number of spam comments. Additionally, in the near future you will be able to better manage your AIN subscriptions via this registration system. If you already have an account, click here to log in. Otherwise, click here to register.