Above and Beyond: Providers of Exceptional Product Support and Service

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Alan Masa, 

Ft Lauderdale, FL

“Our FSR's do a tremendous job for us.”

David Dobson, 

Dallas, TX

“As a Quality Assurance Inspector at BAS DAL David is great at learning the individual customers maintenance program (FAR 135) and works diligently ensuring full compliance. His attention to detail in the paperwork is unsurpassed.”

Dean Eechaute, 

Wichita, KS / St. Louis, MO

“dean has served as a regional FSR for many years and takes great pride in work. He has strived to not only be there when the customer needs his knowledge but reaches out beyond. He not only wants to solve issues when they arise but takes the initiative to try to prevent malfunctions from happening. His knowledge of the aircraft and the systems is amazing.”

Dick Letter, 

Midwest

“One of the best FSR.”

“This guy is an amazing Field Service Rep”

Elie Traboulsi, 

Hartford, CT

“Elie consistently goes above and beyond, setting a example for all other FSRs to follow.”

Elisio Cruz, 

Belo Horizonte, Brazil

“Outstanding performance in taking care of all issues related to operational and maintenance aspects for all Bombardier Business Jets (Learjets, Challengers and Globals) in Brazil.”

“ELISIO CRUS FIELD REPS DA BOMBARDIER NO BRAZIL HAVE WORKED VERY STRONG SUPPORT FOR AIRCRAFT GLOBAL EXPRESS IN BRAZIL. EVERY TIME THAT WAS TRIGGERED RESPONSE AND SUPPORT CAME WITH RAPID SOLUTIONS. THIS GUY IS VERY IMPORTANT FOR OUR OPERATION AROUND THE WORLD.”

Elisio Cruz, 

Canada

“Outstanding performance in taking care of all issues related to operational and maintenance aspects for all Bombardier Business Jets (Learjets, Challengers and Globals) in Brazil.”

“ELISIO CRUS FIELD REPS DA BOMBARDIER NO BRAZIL HAVE WORKED VERY STRONG SUPPORT FOR AIRCRAFT GLOBAL EXPRESS IN BRAZIL. EVERY TIME THAT WAS TRIGGERED RESPONSE AND SUPPORT CAME WITH RAPID SOLUTIONS. THIS GUY IS VERY IMPORTANT FOR OUR OPERATION AROUND THE WORLD.”

Gene Hines, 

Wichita, KS

 

Ken Gilbert, 

Hartford, CT

“This is a manager that truly understands what product support is about. He enables reps to do what they do best and is a driving reason Bombardier NE US product support is the best in the business. ”

Loyd Bender, 

Ft Lauderdale, FL

“Always reliable, friendly and there to help.”

Marc Rivest, 

Sydney, Australia

“As our CSAM I have worked closely with Marc on the warranty issues after delivery, and with the incorporation of the Batch 3 upgrade. Marc's profesional manner, constant follow up, and his hands on dealings were instrumental with the scheduling and incorporation of the Batch 3 upgrade. ”

Miguel Doskocz, 

Buenos Aires, Argentina

“MIGUEL IS LOCAL BOMBARDIER FIELD REP IN BUENOS AIRES. HE'S WORK IS OUTSTANDING. ALLWAYS SUPPORTING CUSTOMERS, 24 HRS / 365 DAYS. GREAT HELP !”

Mike Blouin, 

Hartford, CT

“Mike does an exceptional job in supporting us with technical information. he is also a great source for getting to the right person inside Bombardier when we have issues.”

Paul Howell, 

Dallas, TX

“Paul goes the extra mile to provide outstanding customer service. He always answers his phone and is on-site whenever possible to assist with any type of aircraft problem what so ever. The list is very long why Paul deserves to be honored for going above and beyond (ask any of his customers). Paul likes to problem solve, fix broken aircraft, provides very good customer service, and he very much believes in the high quality product of this manufacture and recoginizes/depends on the support of ”

“Paul Howell (Bombardier FSR) is our go to guy who has always been there to assist us in any way possible. His superb attitude and desired to help the customer resolve problems is what sets him apart. It's a great comfort when you pick up the phone and have him on the other end caring about your situation. Paul is the type of individual who will dig above and beyond expectations to come up with the right answers, advice, solutions, references, etc. ”

“Paul puts forth 100% effort into every issue that you ask of him. Very knowledgeable and thorough.”

Paul Van Kley, 

Indianapolis, IN

“Paul always goes above and beyond in providing support to keep the aircraft going. ”

“Paul always goes above and beyond to get and keep us in the air with exteme dedication to his job!”

“Paul has been our Bombardier Tech. rep for over 10 years. He has always gone above and beyond helping customers with their aircraft issues. His product knowledge is outstanding to say the least. Beyond a tech rep., he is simply a good person. We are fortunate to have such an exceptional person as our representative.”

 

Thomas Rutherford, 

No Location Given

“Thomas as our Learjet FSR does a fantastic job. He is VERY knowledgeable on the product and answers every question accurately and promptly. He is THE best part of owning a Learjet. ”

Tom Kermode, 

Northeast

“Tom has always made himself available to assist with trouble shooting and correcting our occassional discrepancies. His knowledge has helped us out of several situations with minimal difficulty.”

 

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