Jet Aviation Offers AOG Hotline in EMEA, Asia
Jet Aviation has launched a 24-hour AOG hotline for Europe, the Middle East, Africa and Asia. Operators calling within Europe can use +800 5387 8277; those outside Europe should use +41 58 158 4848. According to Ben Games, AOG maintenance team manager, the new hotline complements Jet Aviation’s AOG support organization in the U.S. with locations in St. Louis, Teterboro and Boston/Bedford. The EMEA/Asia hotline can draw personnel and equipment from 13 facilities throughout the region, including Basel, Switzerland; Paris Le Bourget; London Biggin Hill; Zurich and Geneva, Switzerland; Dusseldorf and Hannover, Germany; Moscow Vnukovo; Dubai; Jeddah and Riyadh, Saudi Arabia; Singapore; and Hong Kong. Hotline personnel speak 11 languages, including English, Russian, Mandarin and Arabic. “Our AOG teams provide full field recovery support, including replacement of all aircraft system components, troubleshooting and repair for avionics, entertainment and electrical systems, airframe and engine damage recovery and repair services,” Games told AIN. The company provides support for the Bombardier Global and Learjet, Gulfstream, Dassault, Boeing, Airbus, Cessna Citation, Hawker Beechcraft, Embraer Legacy and Piaggio Avanti.